Privacy policy

Effective Date: September 25, 2026

1. Introduction

Welcome to Reframe Style (referred to as "we", "us", or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website (https://reframestyle.co.uk/) and engage with our personal styling services.

Reframe Style is the "Data Controller" of your personal data. This means we are responsible for deciding how we hold and use personal information about you.

If you have any questions about this policy or how we handle your data, please contact us using the details in Section 11.

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, including:

  • Identity Data: First name and last name.

  • Contact Data: Email address, telephone number, and postal address (or area location) if required for in-person styling services.

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website (collected automatically via our website provider, Squarespace).

  • Usage Data: Information about how you use our website and services.

Note on Sensitive Data: We do not collect sensitive personal data (such as body measurements, clothing sizes, or lifestyle information) or photographs/videos through our website. Any such information required for styling purposes will be discussed and agreed upon directly with you during your consultation.

3. How We Collect Your Data

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may give us your Identity and Contact Data by filling in forms on our website or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you enquire about our services.

  • Automated Technologies: As you interact with our website, we (via our website host, Squarespace) will automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar technologies.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., providing styling services).

  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., responding to your enquiries, running our business smoothly).

  • Legal Obligation: Where we need to comply with a legal or regulatory obligation.

5. Cookies Policy

Our website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.

  • Strictly Necessary Cookies: These cookies are always used because they are essential for securely providing you with services available through our website and enabling core functionality (such as site navigation or security).

  • Analytics and Performance Cookies: These are used to collect information about how visitors interact with our website. We use these cookies to understand traffic, track performance, and improve our services. We only place these non-essential cookies on your device if you provide explicit consent by clicking "Accept" on our cookie banner.

You can change your cookie preferences or withdraw your consent at any time by clearing your browser cookies and refreshing the page to interact with the cookie banner again.

6. Third-Party Services and Data Sharing

We may share your data with trusted third parties to help us provide our services and run our business effectively:

  • Squarespace: Our website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including Information about your browser, network and device, Web pages you visited prior to coming to this website, and your IP address. Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

  • Payment Processing: Currently, payments for our services are made via direct bank transfer. We do not store your bank account details on our website or servers. You will interact directly with your banking provider to complete transactions.

  • Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

  • HM Revenue & Customs, regulators, and other authorities: Based in the United Kingdom who require reporting of processing activities in certain circumstances.

7. International Data Transfers

Our website is hosted by Squarespace, which is a company based in the United States. Therefore, some of your Technical Data may be transferred outside the UK. Squarespace relies on legally provided mechanisms (such as Standard Contractual Clauses) to lawfully transfer personal data across borders, ensuring your data is protected to the same standard as required by UK law.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

9. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

By law, we have to keep basic information about our clients (including Contact and Identity Data relating to financial transactions) for seven (7) years after they cease being clients for tax purposes. We do not retain photographs.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data (a "data subject access request").

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing of your personal data.

  • Request the transfer of your personal data to you or to a third party.

  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Data Controller: Becky Bond

  • Email address: becky@reframstyle.co.uk

  • Postal address: Reframe Style, 123 Address Street, London, EC10 123

12. Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.